How can I tell if my apple tv is bad?

What is your model Apple TV? Identify your Apple TV model - Apple Support

no longer recognizes my Apple tv

What do you mean by that? Just the labeling, or no functionality at all? Does the status light come on on the Apple TV?

• Try disconnecting the HDMI cable on both ends, then reconnect.
• Try a different HDMI device on the same port on the TV. If that also has the same symptoms, then the TV port may have issues.
• Try the Apple TV box on a different TV device. If that works, then the Apple TV box is not bad.

Ok. I would suggest using the supplied remote in order to rule out an issue with the other remote. You can also try disconnecting/reconnecting the Apple TV to force a reboot. If it still persists then you will have to go forward with a restore.

Not a problem. Just a few last questions. Was that the full error message? Was there a number associated with the message? It may well be hardware related, but just want to make sure all bases are covered.

Hello,

Please refer to the following Apple Support document.

If your Apple TV doesn't turn on - Apple Support

Is your issue solved now?

So you see the main menu of the Apple TV appear, which shows all your apps, but you are unable to navigate? Have you tried charging the remote?

If the light comes on and is solid then the Apple TV would appear to be working, and the issue would be more with the connection to the HDTV. If you have tried all available ports on the Samsung then the best suggestion to verify is to test on another TV.

The remote uses a rechargeable internal battery, not user replaceable batteries like the previous model. Charging is done using the included lightning to USB cable. If you are having trouble navigating then I suggest you let it charge to ensure it has a full battery, typically that takes around 2.5 hours.

Charge your Siri Remote or Apple TV Remote - Apple Support

What image are you seeing?