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Level 1

4 points

apple server

trying to erase iphone but it says it cant connect to apple server

iPhone X

Posted on May 21, 2020 2:02 PM

Top-ranking reply

Community Specialist

Posted on May 22, 2020 12:25 PM

Hello lagray11,

Thank you for contacting Apple Support Community! I see you are having issues with erasing your iPhone.

Make sure you are following the steps to erase your iPhone that are in the following article:

If you're unable to erase your phone using those steps, you can try erasing it from the iCloud website instead:

Let us know how it goes.

Take Care!

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