In landscape mode the screen goes black when I rest my palm on the right side of the screen. It comes straight back on when I lift off. It means I can’t use the Apple Pencil at all. Is this usual behaviour?
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi
As described, you are likely covering the light-sensor - which is positioned at the top of the display when viewed in an upright/portrait orientation (i.e, the Lightning/USB-C port is at the bottom of the iPad).
The sensor is designed to measure the ambient light levels (brightness and colour temperature), this controlling the display. Whilst it would be unusual for the screen to reduce brightness to zero, you should expect to see the screen respond with low brightness if the sensor is completely obscured.
You might need to review your screen brightness setting - particularly when in a darkened room.
Settings > Display & Brightness
You may find this Apple help page to be useful in understanding these settings:
https://support.apple.com/en-gb/guide/ipad/ipad997d972d/ipados
you can see the issue here. When palm rests on the screen it instantly glues black, and come on again on lift up. The process also results in visual glitching. I think it’s a hardware fault, so am returning the device.
Given the enhanced description, if the iPad is new, I’d be inclined to simply exchange it for another. We can spend time with diagnostics and restoring fresh copies of iPadOS, but that’s entirely your choice.
If you’ve not already updated to iPadOS 13.5, I’d give that a go; it doesn’t take long - and might make a positive difference.
If you are using an App which has Apple Pencil integration built in, such as the Notes App, palm rejection is built in. Is that not the experience you are having?
Yes, I'm moving forward with an exchange. Thanks for the help.
c
Unfortunately not, the screen goes completely black in app or on home screen when I place my palm on it. Images attached to previous response.
i think it’s a hardware issue on a new iPad.
My iPad goes black when my palm rests on the screen
