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My Touch ID is not working

My Touch ID is not working I recently changed the screen and when my device came back it came saying “unable to activate Touch ID in this iPhone. Help pleased.



[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on May 22, 2020 7:54 PM

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Question marked as Top-ranking reply

Posted on May 22, 2020 8:44 PM

  1. Open Settings App on your iPhone
  2. Find and Open Touch ID and Passcode
  3. Enter your password
  4. Disable the iTunes app and restart your iPhone
  5. After the restart, open settings app once more
  6. Turn off iTunes and App Store
  7. Here you can add a new fingerprint. You must delete the existing fingerprint. Just tap on the Delete button.
  8. Add a new finger print, Do this by placing your finger at the given area and follow the instructions in order to set it up correctly.
  9. Restart your device. after this, your new fingerprint will be activated.


2 replies
Question marked as Top-ranking reply

May 22, 2020 8:44 PM in response to samkelisiwe16

  1. Open Settings App on your iPhone
  2. Find and Open Touch ID and Passcode
  3. Enter your password
  4. Disable the iTunes app and restart your iPhone
  5. After the restart, open settings app once more
  6. Turn off iTunes and App Store
  7. Here you can add a new fingerprint. You must delete the existing fingerprint. Just tap on the Delete button.
  8. Add a new finger print, Do this by placing your finger at the given area and follow the instructions in order to set it up correctly.
  9. Restart your device. after this, your new fingerprint will be activated.


My Touch ID is not working

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