The subscriptions page won’t load on any device that I have, an iPhone, iPads, and a MBP, in both settings and the App Store. However, other pages load just fine. I checked the server status. They were all online. I want to cancel my subscription!
I read other posts/articles which are similar, but none is as specific to only the subscriptions page.
Please help. Thank you.
iPad Pro, iPadOS 13
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Hard reset.
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
Apple server maintenance may be what is causing it. A few days ago I saw a post indicating that, per an Apple tech, Apple is conducting major [server] maintenance and that many services are down. The instruction given was to "try again tomorrow ... [and] maybe the [needed] server will be back online.
You can get Apple telephone support for help with the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.
And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.
Thanks for the update! Working for me, too. Agreed that Apple should have better way to announce possible server maintenance issues. It’s confusing because even when the Subscriptions were down, all services were reported as working on the Apple System Status page: https://www.apple.com/support/systemstatus/
“Cannot connect” appeared on one of my devices after I updated the iOS. However, I can access other pages/tabs normally. That’s why I’m confused.
I want to wait out but was wondering if others are having the exact same problem.
Thanks! The information about Apple server maintenance is very helpful and a bit of a relief. This isn’t an urgent problem for me, so I’m going to wait and try again over next few days/week. (I’d prefer to not reset and restore my phone, if at all possible.)
Thank you, too. I was relieved to see your post. I agree it’s likely people may be affected but not know it. It’s such a particular glitch. I don’t often access my subscription page, so I might not have known. Hope it will be back to normal soon!
Do you get a message when subscriptions won't load.
Thanks.
See my above post.
You are very welcome. Good luck, and be safe.
Thank you. I have four devices and all of them have this problem, including my Macbook. My iPhone is on a 4G network. The problem still persist after 6 hours...
Thank you! Now I don’t feel so alone. I suspected that this might have affected a lot of people, but few were accessing the subscription page. Hope this will be over soon!
Thank you. I suspected the server too. Hope it will resolve soon.
Good news! Everything’s back to normal. So it’s just a server thing or maintenance... Thank you everyone! I wish Apple would at least had a place that they inform customers about these matters.
I’m also having the same problem on my iPhone XS and iPad Air 2. I was about to post a question when I saw yours. It’s only the Subscription page, both in Settings and App Store app. For a split second it looks like page will loads, but then a blank page. Once I got a quick “This isn’t working right now” message.
It worked earlier this morning, then suddenly stopped. I accessed the Manage Subscription page to check renewal dates. I had been switching between that and another app without problem. When I went back to Subscription page, it was blank, with no message or buttons to do anything.
No problems with other apps or with my Wi-Fi network. I’ve tried all the usual troubleshooting steps: force closing apps, force restarting phone; logged out of AppleID, waited a minute, then logged in; checked Apple service status. Nothing works. It is very odd.
The subscriptions page won’t load on any device.
