Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: iPad keeps on turning on and off

Hi,

My IPad Pro keeps on unexpectedly turning off then on every 10 minutes. We have tried updating and restarting the IPad as a whole.

iPad Pro 11-inch Wi-Fi

Posted on May 23, 2020 8:29 AM

Reply
Question marked as Apple recommended
Answer:
Answer:

Try the new hard reset procedure for the new 2018/2020 iPad Pro models.


1. Press and Release the Volume Up button.


2. Then immediately Press and Release the Volume Down button.


3. Then, Press and Hold the Power Button at the top. You will see the Slide to Power off button, but keep on holding down the Power Button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.



Good Luck!

Posted on May 23, 2020 9:30 AM

Question marked as Apple recommended

May 23, 2020 9:30 AM in response to vaji290 In response to vaji290

Try the new hard reset procedure for the new 2018/2020 iPad Pro models.


1. Press and Release the Volume Up button.


2. Then immediately Press and Release the Volume Down button.


3. Then, Press and Hold the Power Button at the top. You will see the Slide to Power off button, but keep on holding down the Power Button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.



Good Luck!

May 23, 2020 9:30 AM

Reply Helpful (3)
User profile for user: vaji290

Question: iPad keeps on turning on and off

Welcome to Apple Support Community
  • A forum where Apple customers help each other with their products. Learn more.
  • Sign up with your Apple ID to get started.