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I am trying to update my payment method and Message appears stating Unable to Remove there is an active subscription on this account that requires at least a payment on file

I am trying to update my payment method with a new credit card but a note pops up stating Unable to remove current method There is an active subscription on this account that requires at least one payment on file

iPhone 11 Pro Max, iOS 13

Posted on May 23, 2020 12:11 PM

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8 replies

Jul 3, 2020 1:01 AM in response to CarmenF09

As I already posted to another user, if you get no help, you can contact Apple Support using this link (choosing your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue):--> iTunes Store & App Store – Get support for various issues

Regards

Giulio

May 29, 2020 1:05 AM in response to Dulcie_Napper1917

See my previous reply to the OP (original poster).

Try to update your payment method, following these instructions:--> Change, add, or remove Apple ID payment methods - Apple Support

If you still get no help, contact Apple Support using this link (choosing your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue):--> iTunes Store & App Store – Get support for various issues

Regards

Giulio

I am trying to update my payment method and Message appears stating Unable to Remove there is an active subscription on this account that requires at least a payment on file

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