Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

not able to change country or region

Hi - I moved to the a new country and I am not able to change the country in my apple ID, which does not let me update my payment information. Can someone help me?

Posted on May 23, 2020 5:13 PM

Reply
Question marked as Best reply

Posted on May 23, 2020 5:15 PM

What happens when you try? Error message(s)?


You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in, and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions.        


Purchases - Subscriptions not billed through Apple     


Region - Change your iTunes Store, iBooks Store, or App Store country or region.     


If necessary, contact iTunes Support. Follow through the screens to get a chat or telephone option.  


iTunes Support – world wide   


Apple Support schedule phone call     

1 reply
Question marked as Best reply

May 23, 2020 5:15 PM in response to lafif

What happens when you try? Error message(s)?


You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in, and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions.        


Purchases - Subscriptions not billed through Apple     


Region - Change your iTunes Store, iBooks Store, or App Store country or region.     


If necessary, contact iTunes Support. Follow through the screens to get a chat or telephone option.  


iTunes Support – world wide   


Apple Support schedule phone call     

not able to change country or region

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.