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Macbook Air Won't Turn On

I was using my macbook earlier with no problem. Until after a toggle in between programs froze the screen. The mouse pointer stopped working. After I did a force reset by holding the power button for 5 seconds and turned it back on... it's now not working and stuck on a black screen.


What could have happened and what do I do to identify the problem or make it work again?

MacBook Air 13", 10.12

Posted on May 24, 2020 2:57 AM

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Question marked as Top-ranking reply

Posted on May 24, 2020 7:17 AM

Begin with If your Mac doesn't turn on.


Read and follow each of its steps, all the way through and including Step 4, which directs you to:


If your Mac starts up to a blank screen


Read and follow each of it steps also, all the way through and including the end, which takes you to:


"If you still need help, please contact Apple Support."

1 reply
Question marked as Top-ranking reply

May 24, 2020 7:17 AM in response to wdaguno

Begin with If your Mac doesn't turn on.


Read and follow each of its steps, all the way through and including Step 4, which directs you to:


If your Mac starts up to a blank screen


Read and follow each of it steps also, all the way through and including the end, which takes you to:


"If you still need help, please contact Apple Support."

Macbook Air Won't Turn On

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