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I have an Apple Charge on my personal credit card of 64.95 that I did not authorized.

Will you tell me what was purchased for $64.95 from Apple that I did not approve .


i am also not able to log into the App Store. I am beginning to believe my Apple security has been compromised.


help please

Posted on May 24, 2020 12:21 PM

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Question marked as Top-ranking reply

Posted on May 24, 2020 12:29 PM

If there is a charge.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


Contact iTunes Support about not being able to log in. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       

5 replies
Question marked as Top-ranking reply

May 24, 2020 12:29 PM in response to CEsupport101

If there is a charge.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


Contact iTunes Support about not being able to log in. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       

May 25, 2020 7:36 AM in response to CEsupport101

Then what it sounds like is someone hacked your iCloud account and have taken it over. Including changing the password, which would prevent you from logging into the App Store.


If you think your Apple ID has been compromised - Apple Support


Check to see if this is what has happened by trying to login to your iCloud account with what should be your correct ID and password.


https://www.icloud.com


Also, call your credit card company and have the current card cancelled to prevent any more unauthorized purchases.


May 24, 2020 12:25 PM in response to CEsupport101

Are you sure you've actually been charged anything? Open iTunes/Music and login to your list of purchases from the App Store or iTunes. If you don't see it, then the message is a scam.


These types of scam emails are rampant. Dead giveaways:


  1. English and grammar reads like as if the person who wrote it just started learning English last week.
  2. Return email address does not go anywhere near a domain owned by Apple.
  3. Has links (usually really big buttons) to cancel the purchase or to login to your account.
  4. Has any type of attachment (typical are PDF or Word docs).


Apple never, ever does any of these.

May 24, 2020 7:25 PM in response to CEsupport101

It has gone thrust. I just checked.

i am going to have to dispute it.

I tried calling Apple when it was in pending.....however getting thru to talking to anyone at Apple is really non existent and very frustrating. Apple has great products What really bothers me is it is very difficult to communicate directly over the phone with anyone,

i did not buy any Apple product.

Can you assist to tell me what I purchased?

Thank you

Cindy


I have an Apple Charge on my personal credit card of 64.95 that I did not authorized.

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