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i am currently on a 1 YEAR apple tv trial, but my apple tv device shows subscription in no longer active. i am currently logged into my apple tv device with my apple ID, but i can't get apple tv to recognize my subscription. my subscription expires in November 20th 2020. my subscription under settings list my expiration date the same.
i signed out of the apple tv device and signed back in but that did not help. any ideas?
We still don’t know what model it is, and what version software it was running. Maybe it just needed a restart; no way to tell anymore.
Apple always recommends updating to the latest version software. Not-current versions are ‘not supported’ on any device, if later versions are available for that device. Apple TV+ system requirements says “the latest version” OS.
Apple TV+ requires tvOS 13 (maybe even 12.3) or later for Apple TV (4th generation or later), available since September 24, 2019.
Apple TV+ requires Apple TV Software version 7.3 or later for Apple TV (3rd generation), available since May 13, 2019.
We still don’t know what model it is, and what version software it was running. Maybe it just needed a restart; no way to tell anymore.
Apple always recommends updating to the latest version software. Not-current versions are ‘not supported’ on any device, if later versions are available for that device. Apple TV+ system requirements says “the latest version” OS.
Apple TV+ requires tvOS 13 (maybe even 12.3) or later for Apple TV (4th generation or later), available since September 24, 2019.
Apple TV+ requires Apple TV Software version 7.3 or later for Apple TV (3rd generation), available since May 13, 2019.
What is your model Apple TV? Identify your Apple TV model - Apple Support
All I had to do was update the Apple TV software. It fixed the problem. I’m surprised you did not mentioned that. And I looked all over Apple forum and no one seemed to mention that fix.
thanks for your reply.
apple tv subscription
