i am currently on a 1 YEAR apple tv trial, but my apple tv device shows subscription in no longer active. i am currently logged into my apple tv device with my apple ID, but i can't get apple tv to recognize my subscription. my subscription expires in November 20th 2020. my subscription under settings list my expiration date the same.
i signed out of the apple tv device and signed back in but that did not help. any ideas?
What is your model Apple TV? Identify your Apple TV model - Apple Support
We still don’t know what model it is, and what version software it was running. Maybe it just needed a restart; no way to tell anymore.
Apple always recommends updating to the latest version software. Not-current versions are ‘not supported’ on any device, if later versions are available for that device. Apple TV+ system requirements says “the latest version” OS.
Apple TV+ requires tvOS 13 (maybe even 12.3) or later for Apple TV (4th generation or later), available since September 24, 2019.
Apple TV+ requires Apple TV Software version 7.3 or later for Apple TV (3rd generation), available since May 13, 2019.
All I had to do was update the Apple TV software. It fixed the problem. I’m surprised you did not mentioned that. And I looked all over Apple forum and no one seemed to mention that fix.
thanks for your reply.
apple tv subscription
