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Level 1

4 points

Face ID not working

Hi, My IPhone 11 Face ID is not working. Here’s what I did, but issue still exists. 1) I did diagnostics with Apple support and confirmed that hardware is ok. 2) factory reset 3) reset all phone settings

Now Apple support raised a maintenance ticket for me, sending me a box to send my phone to their store. Is there any solution i should try before I send my phone?

iPhone 11, iOS 13

Posted on May 24, 2020 3:46 PM

Best reply

sberman

Level 10

265,011 points

Posted on May 24, 2020 3:49 PM

You’ve likely been through these, but just in case:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Face ID not working

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