I have APPLE.COM/BILL charges on my credit card that I don't recognize. How can I find out what these are for?

My credit card has charges that I don't recognize. Can you help me find out how to check these?

Windows, Windows 10

Posted on May 25, 2020 11:46 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2020 11:33 AM

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

145 replies

Oct 30, 2020 11:54 AM in response to NReadS

I have been subscribing apple apps just for free, sometimes I made mistakes on apps with charges. As soon as I found out

I immediately canceled and deleted the apps that I’m being charge. After I canceled the apps I found out immediately from my checking account, I was charged the whole amount by apple stores. I’m asking you that all the apps that was charged payment without me knowing I ask you to please refund me the money charged from my credit card checking account on all the apps I canceled and deleted. Thank you.

My name is Rodrigo



[Personal Information Edited by Moderator]


Dec 22, 2020 5:04 AM in response to She85

She85 wrote:

How can it be my financial institution, I have had 4 different debit cards this year from dealing with this problem with Apple. I don’t know why my bank would have strictly Apple billing transactions for all different amounts of money.


There is a laundry list of things to check. I'm not saying they all apply to you, just that they are things to consider.


tt2

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I have APPLE.COM/BILL charges on my credit card that I don't recognize. How can I find out what these are for?

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