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Image Capture not recognizing scanner

Hi! I bought a used Canon P-215 scanner and it isn't recognized by Image Capture. I am running Catalina.

At first, VueScan and ExactScan couldn't see this scanner either. I found the driver released by Canon for Mojave (1.8) and then VueScan and ExactScan would run the scanner. So I know the equipment works.

My question-- is there any way to get Image Capture to recognize this scanner? I'm not really willing to shell out $80-110 for either VueScan or ExactScan.

Thanks in advance.

MacBook Pro 13″, macOS 10.14

Posted on May 26, 2020 4:43 PM

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Level 10

112,728 points

Posted on May 26, 2020 6:24 PM

Is that the full model number?

The list of ICA compatible scanners does not include a Canon P-215

To be supported by Image Capture, the scanner would have to be listed there and have an S in the "Scan" column.

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Best reply

Level 10

112,728 points

May 26, 2020 6:24 PM in response to Jillian Utschig

Is that the full model number?

The list of ICA compatible scanners does not include a Canon P-215

To be supported by Image Capture, the scanner would have to be listed there and have an S in the "Scan" column.

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Level 10

103,305 points

May 26, 2020 5:27 PM in response to Jillian Utschig

Hello,

You will need to contact Canon to see if this device supports macOS 10.15 Catalina.

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May 27, 2020 7:26 AM in response to Barney-15E

Thank you! I appreciate your help.

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Image Capture not recognizing scanner

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