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Dead Pixels on new MacBook Pro 13

Just received my £1799 MacBook Pro and sadly I have a load of dead pixels all over the screen? Is this normal? One of them is that big that I noticed it as soon as I started the Mac up, any advice?

Posted on May 27, 2020 8:03 AM

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Question marked as Top-ranking reply

Posted on May 27, 2020 8:26 AM

LAFANGA wrote:

Just received my £1799 MacBook Pro and sadly I have a load of dead pixels all over the screen? Is this normal? One of them is that big that I noticed it as soon as I started the Mac up, any advice?


This is no sort of normal that I am aware of.


You have 14 days to return for a full reund or exchange for one that works out of the box.


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)



3 replies
Question marked as Top-ranking reply

May 27, 2020 8:26 AM in response to LAFANGA

LAFANGA wrote:

Just received my £1799 MacBook Pro and sadly I have a load of dead pixels all over the screen? Is this normal? One of them is that big that I noticed it as soon as I started the Mac up, any advice?


This is no sort of normal that I am aware of.


You have 14 days to return for a full reund or exchange for one that works out of the box.


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)



Dead Pixels on new MacBook Pro 13

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