I recently purchased a JBL GO 2 speaker and it worked great first few months but now it keeps disconnecting from Spotify. I’ve reset my speaker, disconnected and reconnected Bluetooth. Turned Bluetooth off and back on. My phone is up to date with 13.5 iOS. Both phone and speaker are fully charged. I don’t know what else the issue could be or how to
fix this. Please help.
iPhone 8
Greetings cme33,
Thanks for visiting the Apple Support Communities! I understand your Bluetooth speaker is disconnecting from your iPhone.
Nice job with the troubleshooting steps you've taken. Check for possible interference which may be causing the disconnects: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
If the behavior continues, then I suggest attempting to further isolate the behavior. To do so, test the Bluetooth speaker with a different device. If the issue persists with a different device, then I suggest reaching out to the Bluetooth manufacturer for assistance.
Additionally, test a different Bluetooth accessory with your iPhone. If multiple Bluetooth accessories disconnect from your iPhone, then I suggest reaching out to Apple Support, as outlined in the following article: If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support
"If you still have any of these issues, contact Apple Support:
Kind regards.
Disconnecting from JBL GO 2
