My MacBook camera show me not connected

after i update my os , camera show me black screen.how can i fix this problem?

MacBook Air 13″, macOS 10.15

Posted on May 27, 2020 3:47 PM

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Posted on May 28, 2020 12:26 AM

See if you can try the following 2 things as part of basic troubleshooting first-


  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM


Axel F.

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May 28, 2020 12:26 AM in response to simonwee

See if you can try the following 2 things as part of basic troubleshooting first-


  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM


Axel F.

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May 28, 2020 9:21 AM in response to simonwee

Alex F is right and try these first but if this doesn't work, before you start going through too many steps, you might like to check out this discussion: htthttps://discussions.apple.com/thread/251186757?answerId=252724128022#252724128022


It's not pretty I'm afraid - something in Catalina / video conferencing software has gone haywire - not only built-in cameras but USB as well.


Apple knows about the issue and the 10.15.5 update included " Resolves an issue where the built-in camera may not be detected when trying to use it after using a video conferencing app" but so far, people with the problem still have the same problem.

Good luck

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My MacBook camera show me not connected

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