Hey. Bought an apple watch from Best Buy and it somehow got locked. They can't provide me a proof of purchase with a serial number and therefore Apple won't help me. How can this be and what should I do?
Apple Watch
It's a bit different. It's like its locked by another person (i don't recognise the email because it has a lot of **** in it). Seems like it was hacked and locked. Apple usually has no problems unlocking hacked devices, but best buy refuses to provide the proof of purchase because apparently they don't have them with serial numbers on it. I'm not sure how Apple is not aware that best buy is frauding their customers by selling watches without their original documents that can be used as proof of purchase. What should I do?
I have the receipt. You can download it straight from Best Buy.com, my order was made online. It does not include the serial number which Apple requires.
Are you alright? Seems like you're missing the point here lol.
If i bought a watch TODAY from best buy it will not be under Apple's warranty. Do you understand this sentence?
That email address that you see is the first part of the apple id that the watch is locked too.
Only the owner of that email address can unlock the watch,like I said get your money back the watch is of no use to you.
Well, that admission changes the story completely. Your watch is 1.5 years old and you're claiming Best Buy is defrauding you because they can't provide you with the proper documentation Apple requires to unlock your device?
Yes. Best buy not having the document has nothing to do with the 1.5 years. They offer the same invoice from the day one - without the serial number. That is what they confirmed with me in our correspondence.
tadas197 wrote:
Yes. Best buy not having the document has nothing to do with the 1.5 years. They offer the same invoice from the day one - without the serial number. That is what they confirmed with me in our correspondence.
You can believe what you want but you will have to face the reality of the situation. Your watch is now useless and there's nothing you can do about it. We're done here.
Let me ask you a question. Was this a regular retail purchase, or was this an open box purchase? If it was an open box, it is possible the device was activated prior to your purchase and was not wiped correctly, so it still had the original purchaser's Apple ID on it. It this was a regular purchase, then I'm not sure how it could have been hacked to put someone else's Apple ID on it for Activation Lock. Since Best Buy is an Authorized Reseller, if they are not providing a receipt that displays the information that Apple requires, then you can take that up with Apple so they ensure their authorized resellers meet their requirements. As far as discussing the point here, we are users like you, and Apple does not participate here. Nothing anyone here could do to change your predicament. If Apple states they will not do anything without a serial number receipt and Best Buy refuses, or cannot provide such, it is what it is. The device is Activation Locked, and you cannot get in. Sorry for your loss.
Hey Chris. Yeah, I'm not looking for redemption or anything, but just figured i would ask and see if anyone else had the same problem and what have they done about it.
To answer your question it was a retail purchase online.
The watch is activation locked,get your money back;
Well, if you think you can prove Best Buy defrauded you then talk to an attorney. Did you not receive a receipt upon purchase of the watch? Where is that receipt?
Like I said get your money back.You won't be able to use this watch.
Okay, you're not making sense now. What is keeping you from simply returning the watch to Best Buy and getting a refund? Best Buy has a pretty liberal return policy.
Ikrupp, because i bought the watch 1.5 years ago. they do not offer a return option after this much time
Then the watch is of no use to you.
Best Buy proof of purchase non-existant?
