iPhone 11 Pro Max has been sent for repair for twice

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iPhone 11 Pro Max has been sent for repair for twice

Hello, I have been told that I am the luckiest of Iphone 11 pro max user. I have bought an Iphone 11 Pro Max in Jan 2020, but it has been sent for repair for twice! First issue was volume button not functioning, second was camera faulty and today just get back my phone and found the camera still doesn't work! I am using Iphone 5, Iphone 7 previously and very happy with the performance, but Iphone 11 pro max is let me down, I am frustrated with it’s unstable quality.

[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 13

Posted on May 28, 2020 8:49 AM

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Answer 1

Top-ranking reply

Tesserax

Level 10

152,091 points

May 29, 2020 12:07 PM in response to bongcy

If you bought this phone directly from Apple or an Apple Authorized Reseller, you may be able to work with Apple to consider this a manufacturing defect and get a replacement phone. Three repairs since Jan is three too many for a new phone.

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Answer 2

Tesserax

Level 10

152,091 points

May 28, 2020 9:22 AM in response to bongcy

Sorry, but that is just not enough information in order for us to be able to assist you with a potential solution.

Writing an effective Apple Support Communities question - Apple Support Communities

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Answer 3

bongcy Author

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8 points

May 29, 2020 12:43 AM in response to Tesserax

Dear Tesserax,

21 January- The 1st Repair was on the volume up button not functioning ( happened just right after the 1st press on the button).

18 May -Second repair was on the multiple line shown when using camera and video as shown in photo attached

29 May- Third repair on blank@ black screen when using back camera as shown in attached.

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Answer 4

bongcy Author

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May 29, 2020 12:47 AM in response to bongcy

Multiple line seen when using camera or shooting video

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Answer 5

bongcy Author

Level 1

8 points

Jun 2, 2020 10:35 PM in response to Tesserax

Thanks for your feedback!

Who shall I work out with? authorised Apple service provider or Apple support? Previously I am deal with authorised Apple Service Provider- Switch Kuching

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Answer 6

Tesserax

Level 10

152,091 points

Jun 3, 2020 7:46 AM in response to bongcy

Either. However, I would start with who helped you last. You may need to talk with the service manager. Should this fail to provide the desired results, then contacting Apple would be the next step.

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