Erasing a watch from account after it has been sold.

Question

Level 1

8 points

Erasing a watch from account after it has been sold.

I have recently sold a watch, but the buyer is unable to pair it to their phone. I reset it with factory settings before selling it, but it had not be unpaired. I have followed the instructions to go through icloud & find my phone, devices, watch & unpair - the screen tells me 'erase pending' &

will be removed when it connects to the internet, but the buyer is saying that he still cannot pair it? Does anyone know why this is? Can he access the internet on watch without pairing to his phone?

Posted on May 28, 2020 9:02 AM

Reply

Answer 1

May 28, 2020 9:11 AM in response to Special_k_66

No he cannot access the internet until the activation lock has been removed by you.

Check to see if you have followed all these steps;

On a computer, go to iCloud.com and sign in with your Apple ID.

Go to Find Iphone.

Select All Devices, then click your Apple Watch.

Click Erase Apple Watch.

Select Next until the device is erased.

Click the remove button next to your Apple Watch.

Reply

Answer 2

Special_k_66 Author

Level 1

8 points

May 28, 2020 12:50 PM in response to Community User

Thanks for that. I also found out that I needed to click on the x at the side of my watch. All sorted now.

Reply

Answer 3

May 28, 2020 1:02 PM in response to Special_k_66

Reply

Erasing a watch from account after it has been sold.

Similar questions