MOV files not downloading properly

I’m having a bit of an issue downloading MOV files from my cameras SD card on to my Mabook’s hard drive. Basically it says that the files have all downloaded (the transfer bar has gone) but then when I look in the folder I created some of the MOV files have an ‘X’ on them and don’t display a preview. This would sort of suggest they have not downloaded properly or are still downloading. If I double click them they will play but extremely slowly and not watchable. I have tried downloading my SD card on to both my internal hard drive and also an external hard drive but I’m getting the same thing. I’m using a MacBook Pro 16 by the way

Any ideas? Many thanks





[Image Edited by Moderator to Remove Personal Information]

MacBook Pro

Posted on May 28, 2020 9:24 AM

Reply
1 reply

May 29, 2020 8:21 AM in response to MikeyH1985

Hello MikeyH1985,


Welcome to Apple Support Communities!


I understand from your question that when you download from your SD card, some of the .mov files aren't behaving as expected. I can certainly help you with this!


When you transfer the files from the SD card multiple times, is it the same files that show the X and no preview? If so, these files may have been corrupted.


I hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MOV files not downloading properly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.