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I PHONE 5s locked

my cousin forget everything details in her iphone. bec. she have so many iphone to use.

Her iphone 5s needed his apple id and password problem is she forgot it.. how can we open the phone to be use by my son for his school online.

please help me....

Posted on May 28, 2020 10:18 AM

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Question marked as Top-ranking reply

Posted on May 28, 2020 10:21 AM

If it is Activation Locked (which it appears to be) the ONLY solution is to use the Apple ID and password that were used to enable Find my iPhone. If you can’t recover those two items the phone will never be usable. See this Apple support articles:


If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password – Apple Support

1 reply
Question marked as Top-ranking reply

May 28, 2020 10:21 AM in response to jesselyne ma. elena

If it is Activation Locked (which it appears to be) the ONLY solution is to use the Apple ID and password that were used to enable Find my iPhone. If you can’t recover those two items the phone will never be usable. See this Apple support articles:


If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password – Apple Support

I PHONE 5s locked

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