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impossible to delete an email in Mail

Hi! I have ben trying deleting an email for a while now but Mail always gives me the same error : The specific object was not found in the store the process failed to get the correct properties.

Can anybody help me please?

iMac 21.5″, macOS 10.15

Posted on May 28, 2020 11:56 PM

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Question marked as Best reply

Posted on May 30, 2020 7:50 AM

Hi simona121,


Thanks for coming to Apple Support Communities for help today. It sounds like you aren't allowed to delete an email in Mac mail.


Try the steps here: Rebuild mailboxes in Mail on Mac.


If that doesn't work, let me know further details.


Have you shut down Mail and re-opened it?


Is the email in your inbox or a folder stored on your Mac or email server?


Do you have an IMAP or POP account? What email provider is this?


Have you tried deleting the email in webmail?


Does mail allow you to perform other actions with the email? Can you forward it for example?


Have a fantastic day!




2 replies
Question marked as Best reply

May 30, 2020 7:50 AM in response to simona121

Hi simona121,


Thanks for coming to Apple Support Communities for help today. It sounds like you aren't allowed to delete an email in Mac mail.


Try the steps here: Rebuild mailboxes in Mail on Mac.


If that doesn't work, let me know further details.


Have you shut down Mail and re-opened it?


Is the email in your inbox or a folder stored on your Mac or email server?


Do you have an IMAP or POP account? What email provider is this?


Have you tried deleting the email in webmail?


Does mail allow you to perform other actions with the email? Can you forward it for example?


Have a fantastic day!




impossible to delete an email in Mail

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