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my iPhone7 is frozen with Apple symbol and white background. I cannot turn it on or off. What do I do?

My iPhone 7 is frozen with Apple symbol and white background. I cannot turn it on or off. It is now

hooked up to my Macbook Air. What do I go?


iPhone 7, iOS 13

Posted on May 29, 2020 4:12 AM

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Question marked as Best reply

Posted on May 29, 2020 4:14 AM

Try these steps: If your iPhone, iPad or iPod touch won't turn on or is frozen


If the steps don't help, contact Apple Support: Get Support - Apple

2 replies

my iPhone7 is frozen with Apple symbol and white background. I cannot turn it on or off. What do I do?

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