My phone is frozen-apple is on the screen, I am connected to my computer, but now what? I can't turn it off.
iPhone 12, iOS 14
Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
This did not work. My phone is 13 months old. I have done all suggested tricks twice to no avail. Best Buy ran diagnostics, and said it was a hardware issue. Today's Apple care rep (extremely helpful) screen shared with me. My phone today wanted to restore so we linked up to Itunes-went through the process-and it failed! The Apple rep then scheduled an appointment for me with the closest Apple store-80 miles one way! This is how I will spend my Sunday, but I use this phone for work, so what choice do I have?
Best Buy (an Apple Authorized Service Center) determined that there is a hardware issue. Apple Support performed some troubleshooting with your help and determined that the issue cannot be resolved through software. This means that a hardware issue is probable.
This is your work iPhone and given the above circumstances, you have four choices:
Axel F.
Iphone12 just froze-apple on screen. What's next?
