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My iphone 11 is frozen

My iphone 11 is frozen on the power off screen i have tried the suggested fix and it doesn't work, what can I do to shut it down? help

iPhone 11, iOS 14

Posted on Jan 3, 2022 11:16 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2022 11:19 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

3 replies
Question marked as Top-ranking reply

Jan 3, 2022 11:19 PM in response to beverlyfromjoshua

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

My iphone 11 is frozen

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