You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 12 is frozen and I can’t power off

My iPhone 12 is frozen and I can’t power off. How can I shutdown?


iPhone 12 mini, iOS 15

Posted on Feb 18, 2022 5:40 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2022 5:59 AM

Did you read this from the related article in the upper left corner? After you force restart the phone using these instructions, see if you can shut down normally.


On your iPhone 8 or later, including iPhone SE (2nd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.

  4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
  5. If your phone still doesn't turn on, contact Apple Support.


1 reply
Question marked as Top-ranking reply

Feb 18, 2022 5:59 AM in response to shahn724

Did you read this from the related article in the upper left corner? After you force restart the phone using these instructions, see if you can shut down normally.


On your iPhone 8 or later, including iPhone SE (2nd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.

  4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
  5. If your phone still doesn't turn on, contact Apple Support.


My iPhone 12 is frozen and I can’t power off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.