You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is my computer hacked?

Last night my computer( MAC notebook air) went dark although it was fully charger. I tried to start it with my usual Apple ID password. It would start to open and then shut down again. This happened repeatedly. Once I saw a generic profile labeled guest user.

MacBook, OS X 10.11

Posted on May 29, 2020 9:27 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2020 9:39 AM

Reset that Mac's SMC: How to reset the SMC of your Mac


Refer to Set up users, guests, and groups on Mac - Apple Support. Guest User also appears as a consequence of enabling Find My Mac.


Similar questions

1 reply

Is my computer hacked?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.