cant connect to gmail

the mail app uses safari to connect to my gmail account. google says safari is not secure and doesnt allow it. I was on apple tech support with three different people and nobody can solve this.


MacBook Air 13″, macOS 10.15

Posted on May 29, 2020 11:55 AM

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8 replies

May 29, 2020 6:51 PM in response to bigjoe1212

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



May 30, 2020 9:04 AM in response to Eric Root

Hi Eric,


I did run an anti-virus program called Malwarebytes. I was told to do that by a Senior Apple Support person. I ran it under his screen sharing and it said there was no virus. I think the program is still installed but not running.


I do have a VPN from Advast, but that is not running. VPN is set to off.


We did set up an admin test account and could log onto gmail from that.


We did boot in safe mode and still could not connect with gmail from my account.


I ran etrecheck an this is the output:






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cant connect to gmail

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