the music library file cannot be saved. an unknown error occurred (13010)

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em_kellesvig Author

Level 1

10 points

the music library file cannot be saved. an unknown error occurred (13010)

A fix was posted but I can't locate the Genius file in iTunes. Is there another fix more current? I'm running Catalina.

iMac 21.5″ 4K, macOS 10.15

Posted on May 29, 2020 7:57 PM

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Answer 1

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turingtest2

Level 10

274,964 points

May 30, 2020 6:53 AM in response to em_kellesvig

Assuming the same approach is correct then in Catalina you would close Music, right-click on the file ~/Music/Music/Music Library.musiclibrary and select Show Package Contents, then delete the file Genius.itdb inside it. Start Music and it should rebuild the Genius database if Genius is enabled.

tt2

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Answer 2

turingtest2

Level 10

274,964 points

May 30, 2020 10:20 AM in response to em_kellesvig

Do you have Time Machine set up? If so you could try restoring the Music Library.musiclibrary file (package) from some time before you first ran into this issue. Failing that you may have to delete the library file completely and then reimport your media into a new library file. This however would lose ratings, play counts, date added, etc.

tt2

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Answer 3

turingtest2

Level 10

274,964 points

May 30, 2020 10:41 AM in response to em_kellesvig

Ah. Try Repair security permissions for iTunes for Mac - Apple Community. Check the permissions on the folder where the Music Library.music library file is being generated. Do you have any third party anti-virus software?

tt2

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Answer 4

em_kellesvig Author

Level 1

10 points

May 30, 2020 8:04 AM in response to turingtest2

The only non-music file in the Music folder is Library.xml, and when I try to open it, I get an error message: "We're sorry. We cannot open the document Library.xml because we found a problem with its contents."

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Answer 5

em_kellesvig Author

Level 1

10 points

May 30, 2020 10:35 AM in response to turingtest2

This problem started when I installed Catalina. I lost my iTunes and had to restore it by hand. There was nothing in the Music folder at all until I restored my songs from my external hd, and then Music created the Library.xml the first time I played a song. Now, every time I make a change to Music, add or delete or even update info on tracks, I get this error. I'm completely baffled by this problem.

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