Phone I own/bought is "activation locked" what do I do?
Hello,
I pay/paid for 2 ipads, and 5 iphones from verizon... essentially my families devices.
My daughter doesn't live with me, and I have an Iphone XR she decided she didn't want to use for more than a month or so before changing phones again. Apparently her icloud information is tied to this phone that I own (actually have a few payments left on it from verizon) as it's not that old. She has zero idea what her icloud ID , email, or password would be.
As far as I can tell there is no 'recovery' method for if none of that information is available, etc.
The point is.. this is a good , non obsolete phone that I am paying for and would like to use for a mavic drone for obtaining images for work. Apple isn't allowing the phone to 'activate'.
So it is perplexing to me that a device I legitimately own I cannot use and have no obvious way to use it. I would have thought verizon could obviously make it work.. but google tells me that even who I make monthly payments to, provides service, etc can't do anything. But it is Apple that has it locked and , again.. I don't know how to easily get this phone working again?
What do I have to do basically?
- I own the phone outright.
- My daughter has no clue of icloud username/id/password or even security question(s) that might have been used when she set it up.
- Verizon is the service provider and who sold it and all my apple devices to me.
- The phone after using Recovery 'restore and update' (back to factory basically) - Still provides this activation lock which makes the phone a paper weight.
- This is an Iphone XR
Can verizon make this work?
If not, what the heck does the original owner of a phone in this case do? If I need some proof of 'ownership' what do I use and how do I get this to apple over the phone/computer? (Do I even contact apple? If so how and what steps do I take here exactly?)
The common sense answer, logic would dictate that Verizon has largest network .. sells hundreds of millions of iphones.. therefore it only is logical there is a mutual cooperation with customers who run into such an 'apple activation lock' on a phone verizon can verify the customer owns -- That allows verizon to essentially press a button to give all 'verification' of non stolen property, etc.. to remove an Apple activation lock (essentially just restoring device to factory truly with no apple id attached) and said customer proceeds to setup the phone as if it were 'new' for all practical purposes.
But I suspect this isn't the case - and Apple might make this a bit of jumping through hoops process.
TLDR:
Either way - I am original owner (Iphone XR activation locked and zero apple 'id' info), and obviously need this phone to be usable - so if anyone could list the step(s) I take to accomplish this I would be incredibly grateful.
Thank you,
