Unauthorised purchase

Question

Level 1

4 points

Unauthorised purchase

apple ITunes have debited my pay pal account without my authorisation. 21/5/20 - £4.99

28/5/20 -£4.99 and 30/5/20 £9.99.

The money has been withdrawn from my paypal account. I pay £0.79 monthly for extra storage but nothing else. Can you please refund me the unauthorised payments and make sure nothing is debited from that account except £0.79 /month?

I am looking forward to hearing from you very soon.

kind regards

iPhone 6s, iOS 12

Posted on May 29, 2020 11:45 PM

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Answer 1

Jamesd49

Level 7

23,263 points

May 30, 2020 1:16 AM in response to kerstin89

You are not speaking to Apple, this is a user to user community. So nobody will be contacting you.

We are unable to help with refunds, account issues or purchases

Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support

Try applying for a refund here - Request a refund for apps or content that you bought from Apple – Apple Support

Or Contact Apple Support - Contact - Official Apple Support

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Unauthorised purchase

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