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Hi all,
I have two XR's i've bought for my son and daughter and I've set everything up, however the one thing I can't seem to resolve is the addition of the Junk folder in Mail.
No matter what I do, be it go through accounts, mail settings, add mailbox in the App directly etc, I can't add the Junk folder.
Why is this and how do I resolve?
Regards
Mitch
Hey Mitch,
I see that you have concerns with the Junk folder not appearing in Mail.
Depending on the email service that you have, have you attempted to log into the website to see if the Junk folder appears there? You can sometimes control more settings for the account by logging into the email service provider's website.
If you're still having trouble, let us know the email service provider you have.
Cheers!
Hey Mitch,
I see that you have concerns with the Junk folder not appearing in Mail.
Depending on the email service that you have, have you attempted to log into the website to see if the Junk folder appears there? You can sometimes control more settings for the account by logging into the email service provider's website.
If you're still having trouble, let us know the email service provider you have.
Cheers!
Hi i_rina,
Both iPhones are using Apple's Mail service and have @iCloud email addresses.
I've not yet logged into iCloud (my work laptop won't let me) to see if I can add it from there, but I'm sure I never had to perform such a task on my iPhone X or my wife's 8?
Obviously I'll report back when I've tried logging into iCloud, but I thought it worth mentioning in case it helps narrow the possible solutions.
I also find it strange that in the main Mailbox list, you have All Sent, All Bins and All Archive, yet no All Junk. Why do you think that's not a selectable option?
Regards
Mitch
Good news, all fixed!
I logged into both iCloud accounts and clicked on the Junk folders as I mentioned in my last post. Didn't think any more of it and just logged out.
I've just opened Mail on both phones and what magically appeared before my eyes . . . the Junk folder!
How the **** that works is anybody's guess. Why would it be the only folder not shown and just by logging into iCloud and checking Mail (maybe clicking on Junk initiated something?) the folder appears on the phone. Seems like a bug to me.
Anyway, solved!
Thanks for your time and help, much appreciated.
Regards
Mitch
Quick update.
I logged into iCloud for both accounts and the Junk folder is shown in Mail for each, so the issue definitely lies with the phone setup.
Any ideas what to try next?
Cheers
Mitch
Why can't I add Junk folder to Mail?
