Apple Watch Says “Installation Paused” when trying to install WatchOS 6.2.5

It is an Apple Watch series 3 (I had it paired to my old phone). I was trying to pair my Apple Watch to my new iPhone 11 (running on 13.5). I did the erase and reset on my watch and am trying to pair it like it is a new watch. My phone recognizes it as a new watch and can pair, but I can’t finish setting it up without updating to WatchOS 6 (previously on 5). I am able to download and prepare the WatchOS update for installation. It then says “installation paused— to install the update, Apple Watch must be connected to its charger and charged to at least 50%,” the watch is on its charger and is at 100%. How do I get the update to install, so I can finish setting it up?

Posted on May 30, 2020 9:49 AM

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2 replies

Jun 1, 2020 9:22 AM in response to Teddy_B

I was updating it through the iPhone because I was on watchOS 5. I was able to get it to work. I had to erase my phone, reinstall all my data through a backup to iTunes. I changed my charger for my watch. Eventually, I was able to install the updates for watchOS 6.2.5. So, I was able to fix my problem.

Thank you for responding, I appreciate it.

Teddy_B

Community Specialist

Jun 1, 2020 8:50 AM in response to ANONYMOUS8520

Hello ANONYMOUS8520,

I understand you've been unable to pair your Apple Watch to your new iPhone due to issues installing the watchOS update. I'd like to help you out with this.

Are you trying to complete the update through your iPhone, or are you doing it directly through the watch itself? If you're doing it through the watch, try doing it through the iPhone instead, or vice versa. Here are steps that will help: Update your Apple Watch. Make sure to follow the steps under the "Before you begin" section as well.

Thanks for using Apple Support Communities.

Take care.

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Apple Watch Says “Installation Paused” when trying to install WatchOS 6.2.5