Credit card payment issue

Question

Jan2021 Author

Level 1

8 points

Credit card payment issue

This message appear

An error has occurred processing your payment.

Cookies are not turned on in your Browser

To access the payment pages you need to have cookies enabled. Our cookies are only used to identify you while you are making your payment. They are stored temporarily as a short text string in your browser.

All browsers are configured differently, so check your browser's help on enabling cookies.

Click the continue button to retry your payment once you have cookies enabled.

I have checked all settings for safari and all cookies are allowed.

The issue appeared some days back and I always used this phone for credit card payment.

iPhone 5s, iOS 12

Posted on May 31, 2020 5:49 AM

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Answer 1

Jan2021 Author

Level 1

8 points

May 31, 2020 10:11 PM in response to Eric Root

The cross-site tracking setting was enabled. I disabled it and tried again with the same result as attached screenshot

I have done the payment to this merchant on this multiple times before without issue.

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Answer 2

cmgui

Level 1

4 points

Jun 15, 2020 6:09 AM in response to Jan2021

I am having the same issue on iPhone 5. Upgrade to the latest iOS but to no avail. Erase and reset everything but still not working. Same Payment works on my iPhone 7. I think it is affecting iPhone 6 and below. This is no good.

Note I tried with Prevent Cross-Site Tracking off and on. And Cookies are unblocked. I think the error message is incorrect and meaningless. Also if you hit Continue in the error page, you get the error message below:

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