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User profile for user: safiya161
safiya161 Author
User level: Level 1
18 points

IMac erase fail! Please help!

I erased my disk using disk utility. When it was time for Mac OS X (El Capitan) to reinstall, I got an error message saying, “No packages were eligible for install. Contact the software manufacturer for assistance.” How do I get my computer back?!

iMac Line (2012 and Later)

Posted on May 31, 2020 9:13 AM

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User profile for user: Kappy
Kappy
User level: Level 10
361,765 points

Posted on May 31, 2020 9:51 AM

Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


This should install the original version of macOS that came pre-installed from the factory.


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User profile for user: Kappy
Kappy
User level: Level 10
361,765 points

May 31, 2020 9:51 AM in response to safiya161

Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


This should install the original version of macOS that came pre-installed from the factory.


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IMac erase fail! Please help!

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