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Apple ID is disabled

Hi! I’ve reset my password to my account twice now and I never had trouble getting into my account, but now I can’t download any apps because my account has been disabled for about a month now. I believe it is due to some sort of credit card mishap I had about a month ago but I believe I fixed that. I’m not sure what else to do now because I can’t even add a new credit card to my account.

iPhone XR, iOS 13

Posted on May 31, 2020 10:06 AM

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Question marked as Best reply

Posted on May 31, 2020 10:23 AM

If there are issues with your payment method you likely need to speak to Apple Support directly to sort this out.

Apple services by area/region -

https://support.apple.com/en-us/HT204411


Apple ID Support -

https://support.apple.com/apple-id


World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


iTunes Support form -

https://support.apple.com/en-euro/itunes-contact


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5; iPhone 8+, iOS 13.5; TV 4th Gen, tvOS 13.4.5;  HomePods, audioOS 13.4.5 and Airport Express w/ Airplay 2

1 reply
Question marked as Best reply

May 31, 2020 10:23 AM in response to Julia_Searle

If there are issues with your payment method you likely need to speak to Apple Support directly to sort this out.

Apple services by area/region -

https://support.apple.com/en-us/HT204411


Apple ID Support -

https://support.apple.com/apple-id


World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


iTunes Support form -

https://support.apple.com/en-euro/itunes-contact


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5; iPhone 8+, iOS 13.5; TV 4th Gen, tvOS 13.4.5;  HomePods, audioOS 13.4.5 and Airport Express w/ Airplay 2

Apple ID is disabled

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