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Unknown device under iCloud

I have an iPhone 7 nicknamed H under my devices, but after resting my phone I now have another device listed that is an iPhone Xs that says underneath "this iPhone XS" which is bizarre given that I don't have an iPhone XS. I have an iPhone 7, the one nicknamed H. Any suggestions oh now to fix this?

Posted on Jun 1, 2020 10:47 AM

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Question marked as Top-ranking reply

Posted on Jun 1, 2020 11:59 AM

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.



3 replies
Question marked as Top-ranking reply

Jun 1, 2020 11:59 AM in response to linds_lovee

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.



Unknown device under iCloud

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