Activation lock!

If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365

If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354

More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Further to my previous reply:

Here is Apple’s support documentation that describes Activation Lock and the methods by which it can be turned-off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441

If you have original documentation (that includes the device serial number) that proves ownership, Apple might be prepared to assist with reset/wipe of the device to a usable state. Otherwise, Apple will not assist - and nobody here will will be able to help.

Hello,

Please refer to the following Apple Support document.

If you forgot your Apple ID password - Apple Support

Until such tome as the Apple Stores reopen, you will need to contact Apple Support for assistance - although I strongly recommend that you follow the information provided in my initial reply to you and attempt to self-recover your AppleID.

You’ll find the link to Contact Support at top-right of this page.