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Apple Mail.app have problem when connecting to iCloud mail server

iMac (Retina 5K, 27-inch, Late 2015),   System Version: macOS 10.15.4 (19E287)


From yesterday, it keeps giving the error message "Connections to host p28-imap.mail.icloud.com.cn on the default ports failed." when I try to get email from my iCloud mailbox.


I configured the mail server automatically with iCloud preferences, and it worked for months until yesterday. I have reboot my Mac, uncheck and re-check the mail option in iCloud preference, but no help.


The only similar case I could find is this one: https://discussions.apple.com/thread/8433058

It suggest to check on the mail server setting, but the only setting I can modify is the SMTP server setting in Mail Preferences.


Any idea for other possible reason or solution?





iMac Line (2012 and Later)

Posted on Jun 1, 2020 8:42 PM

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Question marked as Top-ranking reply

Posted on Jun 3, 2020 6:12 PM

The service came back this morning and I did nothing on it, and the Mail app working just fine on my laptop installed Mojave 10.14.6


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Apple Mail.app have problem when connecting to iCloud mail server

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