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iPad with closed email account

Hi

i have two iPads that were set up using an email address that has since been closed. How do I get around deleting all settings & contents and starting it again as a new iPad please?

iPad mini Wi-Fi

Posted on Jun 2, 2020 3:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2020 4:03 AM

Despite the email address being inaccessible or the account being closed, the related AppleID account should remain accessible to you. The email address is merely the username of the account.


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


In summary, for a properly set-up AppleID account, loss of access to your primary email address should not preclude recovery and update of the AppleID account.


I hope this information and insight is helpful to you.

1 reply
Question marked as Top-ranking reply

Jun 2, 2020 4:03 AM in response to Coxy1306

Despite the email address being inaccessible or the account being closed, the related AppleID account should remain accessible to you. The email address is merely the username of the account.


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


In summary, for a properly set-up AppleID account, loss of access to your primary email address should not preclude recovery and update of the AppleID account.


I hope this information and insight is helpful to you.

iPad with closed email account

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