Junk Issues

I'm running a MacBook Air with macOS Catalina 10.15.4. I am receiving emails from my website which are going straight in to my Junk folder. The emails coming in all have different address but always end in @crm.wix.com. How can I get all emails with this extension to be moved to my inbox? I've tried in advanced, "if ANY of the following conditions are met. ANY RECIPIENT - CONTAINS - @CRM.WIX.COM - MOVE MESSAGE to MAILBOX but it's not working. Any ideas please? Thanks

MacBook Air 13″, macOS 10.15

Posted on Jun 2, 2020 5:25 AM

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1 reply

Teddy_B

Community Specialist

Jun 3, 2020 2:57 PM in response to PEB127

Hello PEB127,

I understand you are having issues with emails going to junk folder when they should not be. I'm happy to help. Here is an article that has troubleshooting steps for when email filters are acting up:

If junk mail filters aren’t working in Mail on Mac

If you need more assistance let me know.

Thanks!

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Junk Issues

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