Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple Pencil will only appear connected when stuck to my iPad pro

hi!! my apple pencil will only appear connected when stuck to my ipad pro. Once I take it off from charging the connection is lost and I can not use it.




[Re-Titled by Moderator]


iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Jun 2, 2020 11:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2020 2:19 PM

As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen.


Here is one of the better fault-finding guides for Apple Pencil:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


I hope this information proves to be helpful in both diagnosing and resolving the problem.


4 replies
Question marked as Top-ranking reply

Jun 2, 2020 2:19 PM in response to renata58

As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen.


Here is one of the better fault-finding guides for Apple Pencil:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


I hope this information proves to be helpful in both diagnosing and resolving the problem.


Jun 2, 2020 8:35 PM in response to renata58

Sounds like the battery in your pencil is gone. Sounds like it isn’t taking a charge anymore and has to be replaced. Did you have the pencil off for a while and let the battery go dead and then wait a while to charge it again? Is this something that just started happening? If the pencil is less than a year old, you could get a hold of Apple and it should still be under warranty and they will most likely replace it. However, if it is over a year old, it’s going to need to be replaced and it won’t be covered.

My Apple Pencil will only appear connected when stuck to my iPad pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.