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iPhone data transfer

can messages be retrieved? Apple replaced my iPhone 8 with another 8. I backed the old one up to iCloud. Everything seemed to transfer ( email, photos etc.) except messages. Can they be retrieved?

I can send and receive messages but all of the old ones are gone.

iPhone 8, iOS 13

Posted on Jun 2, 2020 2:29 PM

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Question marked as Best reply

Posted on Jun 4, 2020 6:11 AM

Hi Gmwevans,


Thanks for the post. I know how important messages are, and I'll be glad to see how I can assist. It sounds like you restored a backup but your messages may not have been part of the backup.


As a start, if you were using Messages in iCloud previously, tap Settings > [name] > iCloud, and make sure that Messages is turned on here. If Messages in iCloud is on, your content will sync and is not part of a backup: Keep all your messages in iCloud


Depending on how the above goes, this could help also: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup


I hope this is helpful. Have a good day.

2 replies
Question marked as Best reply

Jun 4, 2020 6:11 AM in response to Gmwevans

Hi Gmwevans,


Thanks for the post. I know how important messages are, and I'll be glad to see how I can assist. It sounds like you restored a backup but your messages may not have been part of the backup.


As a start, if you were using Messages in iCloud previously, tap Settings > [name] > iCloud, and make sure that Messages is turned on here. If Messages in iCloud is on, your content will sync and is not part of a backup: Keep all your messages in iCloud


Depending on how the above goes, this could help also: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup


I hope this is helpful. Have a good day.

iPhone data transfer

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