Brand new Apple pencil (Gen. 1) won’t pair.

I have a ipad air gen 3 and I just bought a apple pencil today. Opened the box and plugged it to my ipad air and nothing happened, nothing puff up. Tried it again and waited for a couple of minutes, still nothing. Restarted my ipad air hoping it will fix it, still nothing. It doesn’t even show on my bluetooth devices.

Posted on Jun 2, 2020 8:41 PM

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Question marked as Top-ranking reply

Posted on Jun 3, 2020 2:43 AM

As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find two identical entries for the Pencil (one each for the physical and Bluetooth connections).


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen. Otherwise, as the Apple Pencil is new, return it to your retailer for replacement.


Here is one of the better guides to fault-finding issues with Apple Pencil:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


I hope this information proves to be helpful in both diagnosing and resolving the problem.


3 replies
Question marked as Top-ranking reply

Jun 3, 2020 2:43 AM in response to emerson224

As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find two identical entries for the Pencil (one each for the physical and Bluetooth connections).


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen. Otherwise, as the Apple Pencil is new, return it to your retailer for replacement.


Here is one of the better guides to fault-finding issues with Apple Pencil:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


I hope this information proves to be helpful in both diagnosing and resolving the problem.


Jun 2, 2020 8:44 PM in response to emerson224

Make sure your iPad is charged to 100% and leave the pencil plugged in for a while. Give it some time and see if anything happens. If after some time it has been plugged in and still nothing happens, remove it and plug it back in and see then if anything happens. If it still doesn’t, take the Apple Pencil back where you bought it and let them know it isn’t working. You may have gotten a defective pencil.

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Brand new Apple pencil (Gen. 1) won’t pair.

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