I just purchased a 1st gen pencil and iPad Air 3 gen. My pencil won’t pair to the iPad. I have tried everything charging the pencil, plugging it into the iPad, restarting the iPad And turning off the iPad. Bluetooth is on, airplane mode is off, WiFi is connected. Any suggestions?
iPad Air, iPadOS 13
Hello,
If Apple Pencil’s battery sits depleted for an extended amount of time then it will essentially ruin the battery preventing it from ever holding a charge which makes the Apple Pencil useless. Apple Pencil has a 1 year warranty (when purchased from Apple) which means that Apple will most likely replace it if the battery has failed.
Please refer to the following Apple Support document on how to troubleshoot Apple Pencil.
Use Apple Pencil with your iPad or iPad Pro - Apple Support
Hello,
If Apple Pencil’s battery sits depleted for an extended amount of time then it will essentially ruin the battery preventing it from ever holding a charge which makes the Apple Pencil useless. Apple Pencil has a 1 year warranty (when purchased from Apple) which means that Apple will most likely replace it if the battery has failed.
Please refer to the following Apple Support document on how to troubleshoot Apple Pencil.
Use Apple Pencil with your iPad or iPad Pro - Apple Support
As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.
Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:
Settings > General > About
Scroll to the bottom of the page - and you should find two identical entries for the Pencil (one each for the physical and Bluetooth connections).
The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. This may be relevant to your situation.
It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.
If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen.
Here is one of the better guides to diagnosing issues with Apple Pencil:
https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/
I hope this information proves to be helpful in both diagnosing and resolving the problem.
The Pencil was just bought on Thursday 5/28/2020
My Apple Pencil won’t pair to my iPad Air
