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Hi! My current payment method is declined becuase the card expired. I got a new one but somehow cannot add a new pament method. I switched from Visa to Mastercard. Can you please help me out? Best, Tjasa

Hi! My current payment method is declined becuase the card expired. I got a new one but somehow cannot add a new pament method. I switched from Visa to Mastercard. Can you please help me out? Best, Tjasa

Posted on Jun 3, 2020 9:06 AM

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Question marked as Top-ranking reply

Posted on Jun 3, 2020 10:21 AM

What happens when you try to add the new card? Error message(s)?


Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store.    


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       

4 replies
Question marked as Top-ranking reply

Jun 3, 2020 10:21 AM in response to tjasa91

What happens when you try to add the new card? Error message(s)?


Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store.    


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       

Hi! My current payment method is declined becuase the card expired. I got a new one but somehow cannot add a new pament method. I switched from Visa to Mastercard. Can you please help me out? Best, Tjasa

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