after entering wrong passwords the ipad is disabled. how to unlock it?

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irena122 Author

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after entering wrong passwords the ipad is disabled. how to unlock it?

iPad Pro, iOS 11

Posted on Jun 3, 2020 10:06 AM

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Answer 1

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QuickPost

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Jun 3, 2020 10:14 AM in response to irena122

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

irena122 Author

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Jun 3, 2020 10:24 AM in response to QuickPost

it sais "it is disabled, connect to Itunes". There is no possibility to restore the password connecting the Ipad to the computer?

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Answer 3

QuickPost

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Jun 3, 2020 10:40 AM in response to irena122

Hello,

Correct, you must now restore the iPad to factory settings when you connect it to a Macintosh or Windows PC.

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Answer 4

irena122 Author

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Jun 3, 2020 10:42 AM in response to QuickPost

ok, understand, but i dont find where exactly to do it. Please give me a help.

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Answer 5

QuickPost

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Jun 3, 2020 10:48 AM in response to irena122

Hello,

Please follow the directions in the Apple Support documents I provided.

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Answer 6

irena122 Author

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Jun 3, 2020 11:23 AM in response to QuickPost

provided where?

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Answer 7

irena122 Author

Level 1

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Jun 3, 2020 12:03 PM in response to QuickPost

ok, i did it all but at the end of downloading the software it sais: Itunes could not connect to this Ipad. An unknown error occured (0xE8000015)

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after entering wrong passwords the ipad is disabled. how to unlock it?

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