Invoice received for a purchase I didn't make

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Invoice received for a purchase I didn't make

Hi

I have received an invoice this morning for the purchase of a film - which I did not request / purchase. The email includes an attachment, which I have opened and have clicked on ''Report a Problem'' and ''Cancel and Manage Subscriptions'' links, but it takes me to a website which is deemed as unsafe by my internet security. I believe the email must be spam, but I do not want to be charged for this purchase. I have gone round in circles on this page and tried to see my previous purchases, but am not having any luck! Can anyone help?

thank you

Posted on Jun 3, 2020 2:45 PM

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Answer 1

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stedman1

Community+ 2024

Level 10

260,830 points

Jun 3, 2020 2:46 PM in response to jaide193

Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

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